The CE Manuka Reception phones are accessed via a Teams calling.

Calls to reception can be answered by anyone in the Microsoft Team: CEOM_Reception_Phone. For access to this Team, contact the EAs to the Director or the ICT service desk.

Opting in to receive calls

If you are a member of this team, you can opt in to receive reception calls by following instructions linked here: Teams calling - How to opt into a call queue: CECG ICT Service Desk (freshservice.com)

You can opt in or out at any time.

Calls to reception will ring in the Teams app of all opted in members of CEOM_Reception_Phone. 

If you are opted in, reception calls will ring regardless of your Teams presence status (Away, Available etc).

Placing outgoing calls from the reception number

If you are a member of the team and would like to place a call from the reception number, follow the instructions linked here: Teams Calling - How to make a phone call | Knowledge Base | CECG ICT Service Desk (freshservice.com)

If you are a permanent member of reception staff, all of your outgoing calls will show a caller ID of the reception number: 6234 5455.

Answering and transferring calls

To answer and transfer calls, follow the instructions linked here: Teams Calling - How to Answer and Transfer Calls : CECG ICT Service Desk (freshservice.com)