Teams Calling - How to Answer and Transfer Calls
When you receive a phone call via Teams calling, you will see this popup. Click the blue phone button to answer the call or red phone button icon to decline. Declined calls will be forward to your voicemail.
To transfer a call, click the Transfer button
from the dropdown, select either Transfer or Consult then transfer
Transfer = Will send the call directly to the user, if they are busy or the call times out it will go to voicemail.
Consult then Transfer = You will be connected to the user and can speak to them before transferring the call.
The Transfer the call window will open
Enter the name of the user you wish to transfer the call to or enter a phone number, then click the Transfer button.
