UAT - Requester guide
Scope
This guide provides step-by-step instructions for Requesters (Users) on how to submit or log tickets through the portal
Need Faster IT Support?
Submit your requests through the IT Self-Service Portal for quicker resolution. Portal submissions are prioritized over email and are managed according to CECG-defined SLAs.
You can also use the portal to log Facilities and Maintenance requests.
Navigate to your Portal from here - Support : CECG ICT Service Desk
Logging into the Portal is Quick and Easy
You can sign in using Single Sign-On (SSO). If it’s your first time, you’ll be verified through Okta - a simple process that takes less than 30 seconds.
📽️ Watch the short video below for a quick walkthrough.
Navigate to your Portal home page
Logging Tickets
You can report an IT issue, submit an IT service request, or log Facilities and Maintenance requests directly through the portal. These options are clearly highlighted in the screenshot above for easy reference.
Report an IT Issue
- Select the service affect for example Network.
- Select the required sub-cateogry, Request Type and provide the incident details
- Click on Place Request
Logging Service and Facilities & Maintenance Request
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Click on the Request a Service tile from home page
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Select the appropriate request type, including any Facilities and Maintenance requests
View and Check Updates on your existing Ticket
- You can view and update your ticket from the Portal home page and check status and updated or your ticket
- You can view the update and reply from the portal
