Zscaler Guide – ACT Colleges

Scope

This guide is designed to give step-by-step instructions to manage content filtering using the Zscaler Internet Access (ZIA) portal. This guide outlines the procedures for blocking access to unwanted websites, as well as unblocking legitimate online resources that are essential for teaching and learning purposes.

What to do if I want to allow a website

Step 1: Identify the URL category

When you attempt to access a blocked site, a pop-up will display the category under which the site is blocked.

If the category is visible here, go to Step 3.
If you cannot identify the category, proceed to Step 2.

Step 2: Use URL lookup tool

Go to the ZIA portal, click on the "?" icon at the bottom and select URL Lookup to determine the site's current classification.

Step 3: Check if the blocked site falls under primary security policies

Determine whether the site is classified under a policy block rule such as Diocese Security Block or Diocese Block.

If it is, proceed to Step 6.
If it is not blocked by those policies, continue with Steps 4 and 5.

To verify:

Go to Policy > URL & Cloud App Control.
As an example, locate the rule named Diocese Security Block.
Under Criteria, check the URL Categories.

Step 4: Add the URL to the custom college URL category

Navigate to: Administration > URL Categories.

Choose the appropriate custom category (e.g., XXXX staff allow).
Under the Custom URLs section, add the URL and click Add items.
Follow the URL whitelisting guidelines for proper formatting here.
Click Save.

Step 5: Activate changes

Go to Activation > Activate to apply your configuration updates.

Step 6: Raise a Service Request for cyber security team

If the site is blocked by a diocese block policy or adding the URL to your allow list did not resolve the issue, then please submit a service request to the cyber security team using the latest form for block/unblock website requests.

Please include as much details as possible including:

Business case for the request
Screenshot of the blocked website
Urgency of the request

The cyber team will review and action your request based on the details provided in the ticket.

Step 7: Test and confirm access

After making changes or submitting a request:

Test the website to confirm that it is now accessible.
If you continue to experience issues or have questions, contact: cyber.security@cg.catholic.edu.au

What to do if I want to block a website

Step 1: Add to block list

Add the website to the block policy , e.g. “XXXX staff block” (follow the URL formatting guidelines here).

Step 2: Raise a Service Request for cyber security team

If the website is still accessible, then please submit a service request to the cyber security team using the latest form for block/unblock website requests.

Additional Resources

Please read the instructions on URL formatting guidelines provided in Zscaler’s official website here.